Refund and Cancellation Policy
Every Premium Subscription begins with a 7-day free trial, so you can try the whole Premium layer before you pay anything. Because of that, the subscription itself is non-refundable once you pay. Please check which kind of payment you made.
| You paid | Refundable? | Instead |
|---|---|---|
| Premium Subscription ₹2,000 / year |
No — try the free trial first | 7-day free trial before you pay; genuine billing errors always refunded |
| Voluntary contribution “Support the Retirement Planner” |
No — it is a gift, and buys nothing | Except a genuine billing error |
InvestApps.in is operated from Bengaluru, Karnataka, India. Contact: support@investapps.in.
A. Premium Subscription (₹2,000 per year)
1. Try it free for 7 days
Every Premium Subscription starts with a 7-day free trial. No card is required and nothing is charged. Advanced Mode unlocks immediately and stays unlocked for the full 7 days, so you can try everything the subscription includes before you decide to pay.
If you do nothing, the trial simply ends and you drop back to the free tier — there is nothing to cancel and no charge to reverse.
2. The subscription is non-refundable
Because you can try the entire Premium layer free for 7 days first, the ₹2,000 annual subscription is non-refundable once you pay. Please use the free trial to decide.
Your Premium access runs for the full paid 12-month term. It does not auto-renew, no payment instrument is stored, and you will not be charged again — access simply ends at the end of the term unless you choose to subscribe again.
3. The one exception: genuine billing errors
If you were charged in error — a duplicate charge, or a payment you did not authorise — email support@investapps.in from your registered email within 7 days, with your payment ID (Razorpay emails it to you when you pay). We acknowledge within 48 hours and refund a genuine error in full to the original payment method, typically credited by Razorpay within 5–7 working days.
4. Your free features are never affected
Whether you are on the free trial, subscribed, or back on the free tier, your account, your data and all free features remain available — importing statements, the portfolio dashboard, holdings, SIP tracking, backup and export, the whole Retirement Planner free tier, and the Goal Planner. Nothing you have imported is ever deleted.
5. If we discontinue Premium
If we withdraw or discontinue the Premium service during a term you have paid for, we will refund the unused portion of your subscription pro rata, without you having to ask.
B. Voluntary contributions (“Support the Retirement Planner”)
8. These are gifts, not purchases
Contributions made through the “support” payment link are voluntary and buy nothing: no feature, no service, no priority support and no ownership. They are therefore not refundable.
9. The one exception: genuine errors
If you were charged in error — a duplicate charge, or a payment you did not authorise — email support@investapps.in within 7 days and we will refund it in full to the original payment method.
C. Applies to both
10. Failed or duplicate payments
If a payment fails but money leaves your account, it is normally reversed automatically by your bank within 5–7 working days. If it is not, email us with the payment ID and we will chase it with Razorpay.
11. Grievance redressal
If you are unhappy with how a refund has been handled, write to support@investapps.in. We acknowledge within 48 hours and aim to resolve within 30 days.
For Any Grievance
Contact support@investapps.in
12. Part of the Terms
This policy forms part of our Terms and Conditions.